Senior technical advisor who deploys and configures software platforms for clients, troubleshoots issues, and conducts training to ensure successful adoption and implementation.

Senior technical advisor who deploys and configures the Axonius platform for clients, triages escalated issues, conducts training, and bridges client needs with product capabilities.

Serves as technical bridge between customers and internal teams, troubleshooting issues, optimizing processes, and ensuring customer success with SaaS products.

Leads the Client Experience organization (Support, Enablement, Client Success) and drives AI-native transformation to improve client outcomes and satisfaction.

Leads a customer success team to drive adoption, retention, and expansion while managing Net Revenue Retention and overseeing the customer experience strategy.

Technical Account Manager bridges customer needs with internal teams, providing technical support, troubleshooting issues, and driving customer success for a SaaS marketing platform.

Director leads a team of Customer Success Managers to drive customer adoption, retention, and expansion while managing NRR and customer experience strategy.

Technical Account Manager bridges customers and internal teams, providing technical support, troubleshooting issues, and driving customer success for a SaaS marketing platform.

Leads the Client Experience team (Support, Success, Enablement) to deliver exceptional service and design AI-native client solutions.

Implements and customizes EMR/EHR software for healthcare clients, handling setup, training, troubleshooting, and cross-departmental collaboration.

Manages enterprise customer relationships, drives retention and expansion, ensures platform adoption, and serves as strategic business advisor for a portfolio of large clients.

Leads a customer success team to drive adoption, retention, and expansion while managing Net Revenue Retention and the overall customer experience.

Manages customer relationships, ensures successful product adoption, and retains federal/government clients by serving as their primary contact and advocate.

Service Desk Technician troubleshoots software and hardware issues, manages system access, and works with IT teams to improve processes.

Enterprise Support Engineer partners with strategic customers to troubleshoot technical issues, optimize product usage, and serve as trusted advisor for BlueCat's Intelligent NetOps platform.

Provide technical support and troubleshooting for Ironclad's AI contracting platform to EMEA customers, escalate complex issues, and partner with internal teams to resolve customer problems.

Manages end-to-end client onboarding, implementation, and account success for enterprise SaaS customers, ensuring adoption and expansion.

Manages customer relationships and success within an assigned portfolio, ensuring customers achieve their goals with GreyNoise's threat intelligence platform.

Troubleshoots software and hardware issues, manages system access, and works with IT team to improve IT processes and documentation.

Enterprise Support Engineer provides technical troubleshooting and advisory support to BlueCat's largest customers, acting as trusted advisor to resolve complex issues and optimize product usage.